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Case Study

Site Reliability Engineering & Production Reliability

Improving reliability through SLOs, automation, observability, and incident response.

SaaS
500+ Employees
AWS
10 Weeks
99.99%
Platform Uptime Achieved
70%
MTTR Reduction
100%
SLO Coverage
82%
Incident Automation Rate
95%
Error Budget Accuracy
88%
Mean Time Between Failures
Executive Summary

This case study demonstrates how NirvahaTech delivered site reliability engineering & production reliability for a modern enterprise.

The engagement focused on building a scalable, secure, and automated cloud platform using proven engineering practices.

The resulting platform improved operational efficiency, developer productivity, and long-term business scalability.

Customer Profile
Industry
SaaS
Company Size
500+ Employees
Cloud
AWS
Duration
10 Weeks
Business Challenge

Where they were stuck

Business Challenges
  • Frequent incidents.
  • Reactive operations.
  • No SLOs.
  • Manual runbooks.
  • High MTTR.
Technical Challenges
  • Legacy operational processes
  • Manual deployments
  • Limited automation
  • Fragmented tooling
  • Scalability constraints
Objectives
Improve scalabilityIncrease automationStandardize engineeringImprove securityEnhance visibilityAccelerate delivery
Solution Overview

NirvahaTech designed and implemented a modern solution centered on site reliability engineering & production reliability.

SLO/SLI
Incident automation
Runbooks
Chaos testing
Alerting
Capacity planning
Solution Architecture

How it all fits together

Developers
GitHub
GitHub
GitHub Actions
GitHub Actions
AWS Platform
AWS Platform
Observability
Observability
Implementation Timeline

10 Weeks, start to go-live

1
Week 1
SLO Definition
2
Week 2
SLI Instrumentation
3
Week 3
Incident Automation
4
Week 4
Runbooks & Playbooks
5
Week 5
Chaos Engineering
6
Week 6
Alert Tuning
7
Week 7
Team Training
8
Week 8
Production Readiness
9
Week 9
Reliability Review
10
Week 10
Continuous Improvement
Technology Stack

What was actually used

Cloud
AWS
AWS
Terraform
Terraform
Kubernetes
Kubernetes
Business Outcomes

Before vs. after

Availability
99.5%99.99%
Deployment
ManualAutomated
Operations
ReactiveProactive
Engineering Highlights
SLO/SLIIncident automationRunbooksChaos testingAlertingCapacity planning
Business Impact

The engagement established a scalable engineering foundation that improved reliability, automation, governance, and delivery speed.

NirvahaTech delivered a modern engineering platform aligned with our long-term technology strategy.

CTO

Ready to build a platform that enables engineers?

Whether you're modernizing Kubernetes, standardizing cloud infrastructure, or improving developer experience, NirvahaTech helps engineering teams build secure, scalable, and production-ready platforms.

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